Please note that we maintain paper & electronic files that may contain private information about you that may include, but are not limited to your name, address, phone number, contact person, height & weight, diagnosis, prognosis, physician(s), prescriptions, plans of service & treatment, vital signs & other clinical impressions, insurance coverage(s), equipment rented & purchased from us, credit card number(s), dates of service, etc. 

We release, transfer & disclose the above information to third parties to facilitate appropriate provision & review of services & billing for our clients of record.  These files are legal documents & are also used for education, evaluating the performance of our organization, marketing & planning purposes.

We have measures in place to protect patient health information as required by law.  These measures include, but are not limited to, security precautions being in place in our buildings, vehicles, billing software, transactions with government entities, vendors, consultants, surveyors, your family or appointed representative & other appropriate parties, transmission of data to third-parties, telephonic & wireless communications, maintenance, retention & destruction of data, etc. 

You have the right to amend, restrict, revoke consent to release, examine or obtain copies of the data that we have in your file & have released to others upon request.  If you have questions concerning any of the above, please contact our Privacy Officer, Mark L. Sangree at (954) 428-8252.  Effective 01/01/03.

Do you have a complaint about the quality of care at this Joint Commission-accredited health care organization? The Joint Commission wants to know about it. Submit your complaint online or send it to us by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.

When submitting a complaint to the Joint Commission about this accredited organization, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

It is the policy of the Joint Commission to treat your name as confidential information and not to disclose it to any other party.   However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.   

Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission.

E-Mail: 
complaint@jcaho.org
 
Fax: 
Office of Quality Monitoring
(630) 792-5636
 
Mail:
Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.

(800) 994-6610